CV — Ibrahim El-Khatib

IT Operations Manager responsible for stable and secure IT operation of critical national infrastructure. and much more. thank you for that

Chief consultant with a focus on IT management and operational development across public initiatives.

• Led an IT operations team of 12 consultants supporting 3 development vendors and over 70 consultants.
• Responsible for all ITIL processes: Test, Release, Configuration, Incident and Problem Management.
• Drive DevOps practices across teams - including Git workflows, agile delivery, Jira, and Confluence.
• Delivered 4 major annual releases; handled supplier management, KPI reporting and team budget.

• Ensured stable, secure and efficient IT operations across the entire organization.
• Responsible for IT Service Management, Data Security, GDPR Compliance and Supplier Contracts.
• Optimized IT procurement and drives continuous service improvements (CSI).

• Led a team of 8–16 IT staff with full personnel and operational responsibility.
• Modernized server and network infrastructure; implemented GDPR and IT security policies.
• Responsible for IT strategy, budget, procurement, employee development interviews (MUS) and recruitment.

Led GDPR compliance as well as intranet and ESDH projects from requirements specification through public procurement, supplier selection and reporting to the steering committee.

Deployed internationally to disaster areas to establish IT and telecommunications infrastructure as well as capacity building of local national companies.

• Operating SQL, AD, DNS, DHCP, Citrix, networking and firewall environments.
• Project manager on IT rollouts for all school departments as well as implementation of Cisco IP telephony.
• Deployed Windows image to over 1,000 PCs; maintained multilingual websites in 8 languages.